(UNESP -2008)HERE IS THE FIRST PART OF A LETTER, W

(UNESP - 2008)

HERE IS THE FIRST PART OF A LETTER, WRITTEN BY A 98-YEAR-OLD PENSIONED LADY TO HER BANK MANAGER.

Dear Sir,

I am writing to thank you for bouncing my cheque with which I endeavoured to pay my plumber last month. By my calculations, three "nanoseconds" must have elapsed between his presenting the cheque and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my Pension, an arrangement, which, I admit, has been in place for only eight years

You are to be commended for seizing that brief window of opportunity, and also for debiting my account to the tune of 30 pounds by way of a penalty for the inconvenience caused to your bank. My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways.

I noticed that whereas I personally attend to your telephone calls and letters, when I try to contact you, I am confronted by that impersonal, overcharging, prerecorded, faceless entity, which your bank has become.

From now on, I, like you, choose only to deal with a flesh-and-blood person. My mortgage and loan payment will therefore and hereafter no longer be automatic, but will arrive at your bank by cheque, addressed personally and confidentially to an employee at your bank whom you must nominate. Be aware that it is an offence under the Postal Act for any other person to open such an envelope. Please find attached an Application Contact Status, which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that a Solicitor must countersign all copies of his or her medical history, and the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof.

(Adapted from: forums.film.com/showthead.php?t=15516)

 

Indique a alternativa que completa a sentença: The lady ............. that she ............. the PIN number on the number of button presses required to access her account balance.